Terms & Conditions

Memberships Terms & Conditions

Prime Pilates Memberships;

Duo, Trio and Unlimited are weekly auto payments using your selected payment method, credit/debit card or bank account. Payments and your weekly cycle commence from your date of purchase. Your weekly cycle days can be amended on request after sign up.

Duo Memberships are 2 classes valid for 7 days. Each payment cycle, your account will be credited with 2 classes, these do not roll over to the following week if not used in the 7 day period. Any additional classes over your 2 per week credit can be purchased from our casual classes.

Trio Memberships are 3 classes valid for 7 days. Each payment cycle, your account will be credited with 3 classes, these do not roll over to the following week if not used in the 7 day period. Any additional classes over your 3 per week credit can be purchased from our casual classes.

Unlimited Memberships are unlimited classes each week.

Easily Switch Between Memberships: Need more Pilates? Upgrade to Trio or Unlimited. If your schedule is getting busy, you can always scale down to Trio or Duo. We’ve got the flexibility to fit your lifestyle.

All classes are not transferable, or refundable. All memberships purchased are non-refundable and non-transferrable between clients.

MEMBERSHIP CANCELLATION: Memberships will continue with scheduled auto payments until cancellation. To cancel you must provide 14 days notice via our Prime Momence App messenger or Email to info@prime-pilates.com. Any outstanding amounts must be finalised before cancellation and your membership payments will continue for the 14 day notice period, you may use your membership as per normal during the cancellation notice period.

Payments will be charged/debited weekly to your nominated credit card/bank account. If your weekly payment declines due to card issues, insufficient funds, expiry etc. (without prior written notice), a dishonor fee of $50.00 can be charged. Your payment attempt will be re-run 3 times in the days after your failed payment. If your account payment does not process after the 3rd attempt, your membership will be cancelled, and all current scheduled classes will also be cancelled. A debt collection agency will be engaged if your membership fees are not paid in full.

Membership Hold & Freeze Policy

At Prime Pilates, we understand that life happens — travel, work, and other commitments sometimes mean you need to take a short break from your Pilates practice. To support you while keeping our scheduling and billing fair for all members, we offer two options: a Hold and a Freeze.

1. Membership Hold (Short-Term Pause)

Purpose: For short absences such as vacations or brief scheduling conflicts.

Holds are available in 1-week increments, up to 2 weeks total at a time.
Each member receives one complimentary 1-week hold per calendar year.
Additional holds are subject to a $15 administrative fee per week.
A minimum of 7 days’ notice is required to place a hold.
During a hold, billing pauses and membership time is extended accordingly.
Members may request up to 4 holds per year.

2. Membership Freeze (Extended Pause)

Purpose: For extended absences such as medical recovery, travel, or financial hardship.

Memberships may be frozen for 1 to 3 months at a time.
Each freeze period incurs a $25 administrative fee.
Billing is paused during the freeze, and your current membership rate is locked in for your return.
A minimum of 7 days’ notice is required to initiate a freeze.
Members may freeze their account once every 12 months.
Memberships automatically reactivate and billing resumes on the pre-agreed date.

3. General Terms

Requests for holds or freezes must be submitted in writing via email to info@prime-pilates.com or through our online request form.
Holds and freezes cannot be applied retroactively.
Membership extensions due to holds or freezes will be reflected in your next billing cycle.

Class cancellation window is 16 hours before your scheduled class time. If you fail to arrive for your class, or cancel within the 16 hour window, you will forfeit your class credit. If you are on an Unlimited Membership and fail to arrive to a booked class will be changed a $50.00 no-show fee or cancel within the 16 hour window you will be changed a $25.00 fee. Please ensure you check in with the class instructor to avoid an incorrect charge.

Any class bookings, rescheduling or cancellations must be done on your Prime Momence account. Or logged in to your account on the Momence website.

All questions regarding your membership can be sent to Info@prime-pilates.com.

Waitlist Policy

We know how popular certain class times can be, and we want to give every member a fair chance to attend their preferred sessions. To keep things organized and fair for everyone, we’ve created a simple waitlist system that ensures open spots are filled efficiently.

How It Works

If a class is full, you can join the waitlist through our booking system or app.

When a spot becomes available, the first person on the waitlist will automatically receive a notification (via email, text, or app alert).

Response Time

Day Before Class: You’ll have 15 minutes to confirm your spot once notified.

If you don’t confirm within the time window, the spot will automatically be offered to the next person on the waitlist.

Additional Details

Once you accept your waitlist spot, your reservation is confirmed and subject to our late cancel/no-show policy.
If you no longer wish to be on a waitlist, please remove yourself to avoid being added automatically.
Waitlist notifications may be sent up until 30 min before class start time

Cancellation Policy

If it is necessary to cancel a class please be sure to do so ONLINE at least 16 hours in advance or your credit card will be charged. Students with class packs will have a class deducted from their package.

For those with unlimited packages, the drop-in rate for your class will be charged for no-shows or a $25 fee will be charged if you late cancel.

Private and Duet Session cancellations must be made 24 hours prior to class. Late cancellations or no-shows will be billed to your credit card on file or full credit taken from your pack/membership. No exceptions.

This policy is to ensure that all spots remain available for use. Thank you for your understanding.

Customer Waiver

1. I will receive information and instructions while participating in the class at Prime Pilates. I recognize that this class will require physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.

2. I understand that it is my responsibility to consult with a physician prior to and regarding my participation in classes . I represent and warrant that I am physically fit and have no medical conditions that would prevent my full participation in the class, health program or workshop.

3. I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I may incur as a result of participating in the class.

4. I knowingly, voluntarily and expressly waive any claim that I may have against the instructor for injuries or damages that I may sustain as a result of my participation.

5. Heirs, my legal representatives and I forever release and waive any liabilities against Prime Pilates instructors for any injury or death incurred by my voluntary participation in the class, workshop or activity.

I HAVE READ THE ABOVE RELEASE AND WAIVER OF LIABILITY AND FULLY UNDERSTAND THEIR CONTENTS.

I VOLUNTARILY AGREE TO THE TERMS AND CONDITIONS STATED ABOVE.